Showing posts with label listening. Show all posts
Showing posts with label listening. Show all posts

Saturday, February 27, 2021

The Unknown Legends

Usually when I start writing any piece of blog, I start with things which are irrelevant to the subject. This time I am not going to divert you because I am going to write something serious and important. Mmmmm wait, Let me be myself. Because, anything serious conveyed seriously won't reach the targeted audience effectively. So I have to take this route of conveying indirectly. 

Think about any personality whom you like or follow. I am sure you will not think about the one whom I am writing about. Have a list of best personalities may be 5 or 10, still you won't think of the one in our subject. When we think of personalities, we think about celebrities, cricketers, speakers, authors, etc. But I am sure, this type of person would have made a difference in your life, yet we don't remember them. 

The world has recognized the best singers, best authors, best speakers, and best in all kind of arts but failed to recognize the one who is more important than all these personalities. Take a moment to think about those personalities who influenced your life positively. 

Humans are meant to face both ups and downs. When we are happy we talk, we express, and we enjoy the moment.  But when we are down, usually we won't express at least to those it doesn't matter. Yet we wish to express it indirectly to the one whom we trust and love. We expect them to understand us. And we want them to listen to us. 

Have you come across anyone, with whom you share your downs and when they listen, you feel light? I'm sure it’s an YES. You don't need advice but just a listening heart. 

Listening is a skill. It can be developed but it should come from the heart. 

We come across the term communication very often. He doesn't know how to communicate. His communication skill is poor. He is bad at communication. When we say this, are we right? Here we mean only the words. Communication is not just the words which we speak or write. It’s more about Non verbal and Listening. We tend to forget the most important part of it. I am not a good speaker, but a good listener. If you feel so, next time when someone comments you, your communication is not good, give him back. [But it’s always good to improve the speaking and writing skills] okay let’s not talk management. Let’s be practical.

Have you thanked someone who has been a good listener to you? Have you listened to someone who is in need? Some of us might have come across or heard from others, had I been there to just listen to his words, by this time he will be with us. Many lives are lost because they feel there is no one to listen to them. Listening is more powerful than speaking or writing. Speaking or writing can change the life of many but listening can save one's life. 

Be a good listener. Listen by your heart. It won't take a much deal to be a good listener. But it brings a lot of difference. You won't be popular being a good listener. You won't influence hundreds of people but you can be a life saver. 

This piece of post is dedicated to all "The Unknown Legends" who listened to others when needed. This is for you too, because by reading this, you are listening to me, to my heart what I am saying. 

Keep Listening!!!

Keep Reading!!!

Monday, March 29, 2010

How to greet in retail shop

In retail shop Greeting makes a difference in sales. Whenever the customer enters the shop they gets bored to listening to the same greet as “Hello, can I help you?". So the standard answer by the customer is always "No thank you, I'm just looking." So it’s the time for the sales people to wake up and greet in a different way that customers gets attracted. Greeting should be in such a way that it makes customers comfortable in choosing their choice. They should not get disturbed by the way we greet. So the greet may be like “"Good afternoon and welcome to our store. We appreciate you taking the time to visit with us." This will certainly make them feel appreciated.
Most retail sales people follow the client around the store. This should not be done and some space should be given for the customers. After greeting, asking them to call for help if needed and moving away from them will make them feel comfort. Introducing our name and asking them how they should be addresses encourages more personal sales approach with the customer. This gains their trust and their loyalty towards the shop increases.
The sales get also affected by various other factors. Research has been done to study the impact of perceived salesperson listening behavior on relationship outcomes. In that study a scale for salesperson listening behaviour was developed and investigated the impact of customers' perceptions of salespeople's listening behavior on trust, satisfaction, and anticipation of future interaction. The result states that listening to the customers is a higher order construct composed of sensing, evaluating and responding. When customers perceive a high level of listening their trust towards the shop gets increased.
Research says that the mood of the sales person has an effect on the uniformity of customer service. The study also reveals that department-store salespeople provide a more uniform level of customer service than discount-store salespeople.